First, If you are not the policy holder, you will need to have your loved one authorize you to speak on their behalf with the insurance company.

If a licensed home care agency or long-term care facility provides care, you can ask for their help to submit claims and collect service documentation that is needed to receive benefits. The insurance company will usually require documents such as the plan of service, any claims or invoices, and documentation for care services provided. It is important to submit all the necessary paperwork in order to get reimbursed. If you have questions, call customer service to help you.